Put people’s safety before attempting a repair. If possible, move to a place with less exposure to moving traffic. Do not take any step outside the vehicle if it would put you at risk.
If anyone is injured, there is a fire, a risk of collision, or the vehicle is stopped in a live traffic lane, prioritize safety and contact local emergency services. Do not use the Assist form or the company’s general number to report an emergency.
If the vehicle is still moving, slow down gradually and, if possible, move to a safe place away from traffic. Avoid stopping in a live lane unless there is no alternative. Use hazard lights if it is safe to do so.
If it is safe to exit, use the side furthest from traffic and move yourself and passengers to a safe place away from the vehicle and the carriageway. If leaving is unsafe, stay inside with seat belts fastened and hazard lights on, and contact local emergency services.
Do not stand between the vehicle and moving traffic. Do not attempt a repair or place a warning triangle or other equipment on the road if doing so requires approaching traffic; follow local rules and use safety equipment only when it can be done safely.
Once you are in a safe place, prepare the type of assistance you need, your city/area, and your vehicle type if you wish. An online request is for review only; it does not dispatch a team or guarantee availability. Do not use it for emergencies, and do not send GPS, identity numbers, health details, or documents.
This is general public information for road users in Libya, not a legal text or an official emergency protocol. Follow traffic rules and instructions issued by the competent Libyan authorities where you are. Never put yourself or passengers at risk to use equipment.
The Libyan Ministry of Interior publishes general material on safe driving and vehicle readiness. This page is general breakdown information; it is not Ministry guidance or an official breakdown protocol.
Libyan Ministry of Interior — safe driving and vehicle readiness (Arabic video)
For questions and availability checks, use the company’s general phone number or email. The displayed number is not a confirmed emergency number.
